Clear
Messages should be direct, accurate and understandable without unnecessary ambiguity.
Terms of Communication
These terms set the expected standard for messages, calls, written records, confidential material, opportunity discussions and authorised communication routes.
Communication should reduce confusion, not create it. Every message should respect purpose, audience, authority, confidentiality and lawful boundaries.
Communication Standards
Respectful
Communication should remain professional, proportionate and suitable for the audience.
Controlled
Sensitive information should be shared only with appropriate recipients and through suitable channels.
Accountable
Important decisions, approvals and changes should be recorded in a way that can be reviewed later.
Sales-minded
Good communication understands the person, the need, the timing and the route without becoming pushy, misleading or loose.
Authority-aware
No message should be used to claim approval, supply, representation, access or authority that has not actually been given.
Use the Right Channel
Email may be useful for routine communication, but email alone should not be assumed to be fully secure. Messages can be forwarded, misaddressed, copied, stored or accessed on compromised devices.
Sensitive information should be handled through authorised channels, with suitable classification, recipient checks and agreement controls where required.
Phone communication is arranged individually. Call times, meeting times, dates, locations and private arrangements are not public and should not be assumed from website content.
Forwarding and Sharing Expectations
- Do not forward confidential material without permission.
- Check the classification before copying, downloading, capturing or redistributing information.
- Use authorised channels for sensitive information.
- Report misdirected or wrongly received information promptly.
- Do not treat a public website notice as a substitute for a signed agreement or controlled document process.
- Do not treat public webpage content as authorisation for private access.
- Do not overshare contacts, prices, sources, routes, demand, introductions or opportunity details.
- Do not use confidentiality to conceal unlawful, restricted, unsafe or unauthorised activity.